Technical Account Manager

New York, New York   |   Full Time

Transmit.Live is a cloud-based live streaming system. The platform centralizes live video operations, giving users the ability to manage, distribute, analyze, and expand audiences for live content. Our platform removes the traditional complexities of video distribution and promotion. Transmit.Live works with the world's largest brands and media companies. Our platform is integrated with all the major social platforms and certified by the world's largest demand side platforms.

We are looking for a qualified technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business 

knowledge to support the sales process and strengthen customer relationships.


  • Provide technical support for customers to support pre-sales and post-sales processes

  • Address all product-related queries on time

  • Train customers to use products effectively

  • Provide developers with customer feedback to help identify potential new features or products

  • Report on product performance

  • Identify solutions to reduce support costs

  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

  • Liaise with the sales department to win new business and increase sales

  • Establish best practices

  • Keep track of sales performance metrics


  • 2+ years experience as a technical account manager

  • Solid technical background with hands-on experience in video streaming technologies

  • An ability to grasp customers’ needs and suggest timely solutions

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving skills

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